General information and explanations about the customer portal
Which information can i see in the customer portal?
- Tickets with status (open/closed)
- Email correspondence in a ticket
The correspondence will only be fully displayed when emails receive direct replies. As soon as a new email is sent, the old correspondence will be replaced by the new email.
How do i gain acces to the customer portal?
The customer portal is currently only accesable for customers with an active service-/maintenance contract.
1. Contact BEC and ask for acces (we will need firstname + lastname + emailadress).
2. After BEC manually processes the request, you will receive a registration email on which you will have to click "finish registration".
2. The link leads you to a form in which you will have to define a password.
3. Click save password - registration is now complete and you can login!
I would like to give acces to further employees. How do i do that?
1. Contact BEC and ask for acces (we will need firstname + lastname + emailadress).
2. The newly added employees will now have to follow the steps described in "How do i gain acces to the customer portal"
Can i filter Tickets in my overview?
There are 2 options for filtering tickets:
- who created the ticket? - me or someone from my organisation(company)
- Ticket status - open / closed
You can find the settings for the filters here:
